It's been a year since the fault occured and bike's still not fixed properly. What gives? Don't you want to give your customers good service? And if so, why is it? Is it just arrogance or just stupidity? You must understand how this can hurt your business? There's 2000+ speed triple owners on internet message boards following how this thing developes, and I must say so far it doesn't give too rosie picture of Triumph and your warranty organization.
I talked with Ville from House Of Bikes yesterday and he hadn't heard anything from you. So was there a failure in communication or are you just straight out lying to me?
And why you say there's no reason for engine replacement? We've already established this fault is under warranty. There's just no way you can wiggle your way out of this. All the facts support this. And since it's under warranty the only question here is, how we're going to fix it.
We both agreed rebuilding the engine is not a good option. It will take who knows how many work hours and the result are propably not good. It will cost you a lot of money. Therefore the only reasonable option is to replace the engine all together. It's a lot cheaper option than rebuilding the engine at my dealer.
And if you say you don't replace engines, I don't want to hear it. You and I both know it has been done and it can be done. I don't care what your company policy is. Policy is just that, policy, and it can be broken if needed. It's a matter of will. And since it has been a year since this whole mess started, you should be very willing to make this happen. In what world is it acceptable to have a customer wait one year to have his bike fixed properly? You can't be serious.
And if the engine can't be replaced, what do I care? Replace the whole bike then. The 2008 model looks really nice.
So do we both agree we'll now handle this thing properly? I don't want to take this to your superiors, but I will if I have to. I'm sorry if this sounds harsh, but I'm pissed and I'm sure you understand why.
Regards,